How can we help you?

Find answers, chat with our AI assistant, or contact our team

AI Assistant

Get instant help from our AI support agent

Documentation

Browse our comprehensive guides and tutorials

View Docs

Email Us

Get help from our support team within 24 hours

Send Email

Frequently Asked Questions

How do I pair a new screen?

Download the KioskScreen app on your Fire TV or Android device, open it to get a 6-digit pairing code, then enter that code in your dashboard under Screens > Pair Screen.

What file formats are supported for media?

We support JPG, PNG, GIF, MP4, and WebM files. For best performance, we recommend optimizing images to under 5MB and videos to under 100MB.

Can I schedule different content for different times?

Yes! Use our Daypart Scheduling feature to automatically switch playlists based on time of day. Go to Playlists > Schedule to set this up.

How do I change my subscription plan?

You can upgrade or downgrade your plan at any time from Settings > Billing. Changes will take effect at your next billing cycle.

Is my data secure?

Absolutely. We use industry-standard encryption for data in transit and at rest. Our infrastructure is hosted on secure cloud providers with SOC 2 compliance.

What happens if my screen goes offline?

Your screen will continue playing cached content. Once back online, it will automatically sync with the latest playlist. You'll receive notifications about offline screens in your dashboard.

Still need help?

Our team is here to assist you with any questions or issues

Email Support